Prizt
Refund, Return & Exchange Policy
Every order is quality checked before dispatch. If something arrives damaged or incorrect, tell us within 48 hours with proof and we will make it right.
Report within 48 hours
Requests must be raised within 48 hours of delivery, with proof.
Damage & defect cover
Transit damage, printing errors, wrong items, or design mismatch only.
No change-of-mind returns
Returns are not accepted because you no longer like the design.
Proof required
Clear photos and an unboxing video are required for every claim.
48-hour reporting window
Any return or replacement request must be reported to us within 48 hours of delivery. Requests received after 48 hours will not be eligible, regardless of the reason.
When a return is eligible
A return or replacement is accepted only if your order arrived:
- Damaged in transit — the item or packaging was damaged before it reached you.
- Printing error, damage, or bad print quality — the print is defective, misprinted, or clearly below standard.
- Wrong item delivered — you received a different product or design from what you ordered.
- Design does not match the product page — the delivered design is materially different from the one shown when you ordered.
When a return is not eligible
We do not accept returns for:
- Change of mind — including if you no longer like the design, or feel it does not look good in your room.
- Damage after delivery — accidental damage, normal wear, or misuse.
- Late requests — anything reported after the 48-hour window.
- Requests without valid proof — we cannot approve a claim without photos and an unboxing video.
Proof required with your request
To assess a claim, we need all of the following submitted within 48 hours of delivery:
- Your order number.
- Clear photos of the item, the defect or damage, and the outer packaging.
- An unboxing video showing the condition of the order on arrival.
Your resolution options
Replacement
Once your claim is verified, we will arrange a free replacement and dispatch it as quickly as possible.
Store credit
Choose store credit toward a future PRIZT purchase, issued once your claim is approved.
Refund
Approved refunds are issued to your original payment method after the item is received and inspected. Refunds process in 5–7 business days.
Custom prints and free gift posters
Custom and personalised prints are made to order, so they cannot be returned for change of mind. They are still covered under the same 48-hour rule if they arrive damaged, have a printing defect, are the wrong item, or do not match the design you approved.
Free gift posters included with an order are not eligible for return or refund, but will be replaced if they arrive damaged or defective.
International orders
International orders follow the same policy: report within 48 hours of delivery with photos and an unboxing video for transit damage, printing defects, wrong items, or design mismatch. Change-of-mind returns are not accepted. Approved refunds process in 5–7 business days.
How to request a return or replacement
Email or WhatsApp
Contact us within 48 hours of delivery at info@prizt.com or on WhatsApp with your order number, photos, and unboxing video. Our team will review the claim and guide you through the next steps.
Pickup and inspection
Where applicable, we will arrange a pickup. The item must be inspected before a replacement or refund is approved.
Important information
- Requests must be submitted within 48 hours of delivery.
- Returns are accepted only for transit damage, printing error or defect, wrong item, or design mismatch with the product page.
- Change-of-mind returns are not accepted, including design preference or room suitability.
- Every claim must include your order number, clear photos, and an unboxing video.
- Refunds are issued only after the item is received and passes quality inspection.
- Approved refunds process in 5–7 business days.
- Custom prints are non-returnable for change of mind; damage and defects are covered.
- Free posters given with an order are not eligible for return or refund.
- PRIZT reserves the right to decline a claim that does not meet these conditions.
Need help?
Our customer care team is here for any questions about a damaged, defective, or incorrect order.
We want every PRIZT experience to feel simple, transparent, and reassuring — from the moment you place your order to the moment your artwork reaches your wall.