Terms of Service

Orders

By placing an order on Prizt you agree to pay for the products you purchase. Once an order is placed, we begin production and dispatch it within 1–2 business days.

Payments

Online payments are processed securely by Razorpay. Prices are shown in Indian Rupees (₹) and include all applicable taxes.

Cash on Delivery (COD)

COD is available on every Indian order, with no minimum order and no extra charge. Nothing is paid online upfront — you pay the full order amount in cash when your order is delivered. Custom prints are prepaid only and not available on COD.

Returns & refunds

Return or replacement requests must be reported within 48 hours of delivery. Requests raised after 48 hours are not eligible. Returns are accepted only where the order arrived damaged in transit, with a printing error, damage, or bad print quality, as the wrong item, or with a design that does not match the product page.

Returns are not accepted for change of mind, including if you no longer like the design or feel it does not look good in your room, or for damage caused after delivery. Every claim must include your order number, clear photos, and an unboxing video. Approved claims are resolved by replacement or refund; refunds process in 5–7 business days after inspection. See our Refund, Return & Exchange Policy for full details.

Custom prints

Custom photo prints are produced to your specifications, so they are not available on COD and cannot be returned or exchanged for change of mind. They remain covered for transit damage, printing errors or defects, wrong item, or design mismatch when reported within 48 hours of delivery with proof. See our Refund, Return & Exchange Policy.

Contact

Questions about these terms? Email info@prizt.com.