Prizt
Refund, Return & Exchange Policy
We want you to feel confident about every purchase. If something isn't right with your order, we'll do our best to make the process simple and hassle-free.
48-hour return window
Eligible domestic orders accepted within 48 hours of delivery.
20% return fee on change of mind
Only on non-defective returns, to cover shipping and handling.
Custom prints excluded
Not returnable unless damaged, defective, or incorrect.
Replacement or refund
Verified issues get a replacement or refund — no fee.
Return & Exchange Eligibility
Return window
Returns and exchanges for eligible domestic orders are accepted within 48 hours of delivery, in original condition with all original packaging.
Custom & personalised products
Products that are custom-made or personalised cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
International orders
International orders are generally not eligible for returns or refunds due to change of mind. Contact us within 48 hours of delivery with photos and an unboxing video for damaged, defective, or incorrect items. Approved refunds process in 5–7 business days.
Your Return Options
Replacement
Return the original product, and once verified we'll arrange a replacement — dispatched as quickly as possible for confirmed damaged, defective, or incorrect items.
Store credit
Choose store credit toward a future PRIZT purchase, issued once your return is approved.
Refund
Eligible refunds are issued to your original payment method or bank account after the returned product is received and inspected. Processing times may vary.
Return charges
A 20% return and handling fee is deducted from the refund or store-credit amount for returns where the product is not damaged, defective, or incorrect. This covers return shipping, handling, inspection, and processing. Eligible customers are never charged this fee for confirmed damaged, defective, or incorrect items.
How to request a return or exchange
Online return request
For the fastest experience, submit your request through the returns section of your account.
Damaged, defective, or incorrect order
Contact us within 48 hours of delivery. Please include your order number, clear photos, and an unboxing video. Our team will guide you through the next steps and arrange pickup where applicable.
Important information
- Requests must be submitted within 48 hours of delivery.
- Products must be returned in original condition.
- A 20% return and handling fee applies to eligible non-defective returns.
- Custom and personalised products are not returnable unless damaged, defective, or incorrect.
- Refunds are issued only after the returned product is received and passes quality inspection.
- Replacement timelines may vary depending on availability and delivery location.
- PRIZT reserves the right to decline a return that does not meet these conditions.
Need help?
Our customer care team is here for any questions about your order, return, replacement, or refund.
We want every PRIZT experience to feel simple, transparent, and reassuring — from the moment you place your order to the moment your artwork reaches your wall.